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Service Warranty and Terms

All quotations and invoices at MacWave clearly declare the warranty for each Service inventory

MacWave offers a comprehensive one year warranty on all our technical repairs on Apple Mac devices with the exception of water damaged device repairs and Graphics related repairs (6 Months descending to 0 warranty depending on the condition of the device. Such warranty is displayed on invoice with the advice or report from the technician).

The client must inspect the item before he leaves the store to make sure that all is in order and there shall be no claims of physical damaged whatsoever after that. For clients that receive the device through couriers, the device must be inspected immediately on arrival before signing the courier document (received in good order) and all visible physical damage reports should be filed within 24 hours after the device arrival to the client.

 A 50% discount on the total cost of repair is rewarded to our returning clients with out-warranty repairs provided the device is still in a repairable condition with the exact repair job description previously dealt with (repaired) at MacWave. And a 10% discount is rewarded to all returning clients with new repair job card descriptions. All parts purchased in the process of repair attract a 20% discount.
It will be important to note that MacWave boasts a less 5% return rate on all repairs since the introduction of the Technical Service Excellence programme in 2015.
In case of such returns, a new job card will be issued with the records of the original job card and there will be no charge for the service at all except for parts if may be required.

Contact & Support

Sales support:

Tel: (+27) 21 418 2553

Email: sales@macwave.co.za 

Technical support:

Tel: (+27) 21 418 0701

Email: technical@macwave.co.za  

 

 

Admin and Queries

Admin, Queries and complaints:

Tel: (+27) 21 418 0701

Email: admin@macwave.co.za  

Accounts support:

 Email: accounts@macwave.co.za 

Mobile support:

 Cell/WhatsApp: (+27) 72 871 0705 

Disclaimer

The parts supplied by our Company are replacement parts sold for use with certain products of computer manufacturers, and any reference to products or trademarks of such companies is purely for the purpose of identifying the computer manufacturers with which our products are replacement for or may be used. Our Company and this Website are neither affiliated with, authorized by, licensed by, distributors for, nor related in any way to these computer manufacturers, nor are the products offered for sale through our Website manufactured by or sold with the authorization of the manufacturers of the computers with which our products are replacement for or may be used.

MacWave is not affiliated with Apple Inc.California USA or its Trade Marks in South Africa.